TechFin Academy provides online courses, educational resources, and downloadable digital products through https://techfinacademy.com/. Please read this Refund and Cancellation Policy carefully before making a purchase.
1. All Payments Are Non-Refundable
All payments made to TechFin Academy are non-refundable. Once an order, course enrolment, subscription, or purchase of a digital product has been successfully completed, the payment cannot be cancelled or refunded, except where a refund is required under applicable law or where TechFin Academy expressly agrees otherwise in exceptional circumstances. By completing a purchase on our website, you acknowledge and accept this non-refundable payment policy.
2. Online Courses
Payments made for online courses are non-refundable. Once payment has been successfully completed and access to a course has been granted, we do not provide refunds based on:
- Change of mind
- Failure to attend or complete the course
- Lack of time to complete the course
- Failure to access course materials
- Personal circumstances
- Change in educational or career plans
- Duplicate purchase caused by user error
- Dissatisfaction with the course after purchase
- Failure to review the course description before purchasing
We strongly encourage you to review the course description, syllabus, features, requirements, and other available information before completing your purchase.
3. Downloadable Digital Products
Payments for downloadable products are non-refundable. Because digital products may be delivered or made available immediately after purchase, all purchases of downloadable products are considered final. Refunds will generally not be provided because:
- The product has already been downloaded.
- The product has already been accessed.
- The customer has changed their mind.
- The customer purchased the wrong product.
- The customer no longer requires the product.
- The customer did not review the product description before purchasing.
Please carefully review the product information before completing your purchase.
4. Duplicate Orders
If you accidentally purchase the same course or digital product more than once, please contact us as soon as possible. Although payments are generally non-refundable, TechFin Academy may, at its sole discretion, review genuine duplicate transactions and determine whether an alternative resolution is appropriate. Any such resolution will be considered on a case-by-case basis and will not create an obligation to provide refunds in other circumstances.
5. Failed or Unsuccessful Transactions
If your payment is unsuccessful but your bank account, card, UPI account, or payment method has nevertheless been debited, please contact us with the relevant transaction details. Where a payment has failed on our platform but the amount has been debited by the payment provider, the transaction may be subject to reconciliation and reversal by the relevant payment gateway or financial institution. Such cases will be investigated based on the transaction status received from the payment provider.
6. Technical Problems and Course Access
If you experience a technical problem preventing access to a course or downloadable product that you have successfully purchased, please contact our support team.
We will make reasonable efforts to resolve legitimate technical problems, which may include:
- Restoring course access
- Correcting account-access issues
- Providing a replacement download
- Fixing an incorrect product-access issue
- Resolving technical errors associated with your order
A technical issue does not automatically entitle the customer to a refund.
Our first approach will normally be to resolve the technical problem or restore access to the purchased product or service.
7. Incorrect Information Provided by Customer
Customers are responsible for providing accurate information during registration and checkout. This includes:
- Name
- Email address
- Mobile number
- Billing information
- Account information
TechFin Academy is not responsible for problems arising because incorrect information was provided by the customer. If you enter an incorrect email address or account information and consequently do not receive course or digital-product access, please contact us for assistance.
8. Change of Mind
We do not provide refunds simply because a customer changes their mind after purchasing a course or digital product. Before purchasing, customers should carefully review:
- Course description
- Course curriculum
- Product description
- Eligibility requirements
- Course duration
- Features
- Delivery method
- System requirements, where applicable
If you have questions before purchasing, we encourage you to contact us.
9. Promotional Offers and Discounts
Purchases made using promotional offers, coupons, discounts, or special pricing are also non-refundable. A discount or promotional offer does not change the general non-refundable nature of a purchase.
10. Course Availability
TechFin Academy may occasionally update, modify, reorganise, replace, or improve course content, learning materials, features, or website functionality. Such changes do not automatically qualify a customer for a refund. We aim to maintain and improve the quality and relevance of our educational content.
11. Exceptional Circumstances
Although our standard policy is that all payments are non-refundable, TechFin Academy reserves the right to consider exceptional circumstances on a case-by-case basis.
Any exception is entirely at the discretion of TechFin Academy and may depend on factors such as:
- Technical circumstances
- Duplicate transactions
- Payment-processing errors
- Incorrect charges
- Legal or regulatory requirements
- Other circumstances that TechFin Academy considers appropriate
Granting an exception in one case does not create an entitlement to a refund in another case.
12. Chargebacks and Payment Disputes
If you believe that a payment was incorrectly charged or that there is an issue with your purchase, please contact TechFin Academy before initiating a chargeback or payment dispute. We will make reasonable efforts to investigate and resolve legitimate transaction issues. Unauthorised or fraudulent transactions will be investigated based on available transaction and account information.
13. Consumer Rights
Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded or restricted under applicable law. Where applicable law requires a refund, replacement, cancellation, or other remedy, TechFin Academy will comply with the applicable legal requirements.
14. How to Contact Us
For questions regarding a purchase, course access, digital-product delivery, or payment issue, please contact us.
TechFin Academy
Website: https://techfinacademy.com/
Email: admin@techfinacademy.com
Support Email: admin@techfinacademy.com
Business Address: Nitaipukhuri 785671, Sivasagar, Assam
When contacting us regarding a transaction, please provide:
- Name
- Registered email address
- Order number
- Transaction ID, if available
- Date of purchase
- Description of the issue
This will help us investigate your request efficiently.
15. Policy Updates
TechFin Academy may update this Refund and Cancellation Policy from time to time. Any changes will be published on this page, and the “Last Updated” date will be revised accordingly. Customers are encouraged to review this policy before making a purchase.